Beauty Flash Customer Charter

Are you fed up of websites promising the world and failing to deliver? We are!

At Beauty Flash we are all regular online shoppers and find that customer service is severly lacking in the online world. All most companies seem to care about is your money with very little effort put into pre or post sales support and service.

At Beauty Flash we pride ourselves on our commitment to customer service, we feel this sets us apart from many other online skin care retailers and is the number one reason our customers keep coming back again and again.

We are therefore proud to launch the Beauty Flash Customer Charter which clearly outlines our commitment to you.

• Safe and secure website using the latest in encryption technologies to protect you
• Fully trained Dermalogica therapist available for expert advice and assistance both before and after purchasing
• We will keep our prices as low as possible and price match our competitors where appropriate
• We will respond to all queries in a timely manner
• Your order will normally be despatched the same or next working day
• If you have not received your order within seven working days from despatch we will send a replacement (subject to Royal Mail checks - UK deliveries only)
• If your Dermalogica products have been professionally recommended and you are not 100% satisfied we will refund the cost of your products
• If we make a mistake we will rectify the problem and offer you a discount against your next order