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Delivery Policy

Free UK Delivery on all orders over £30.

UK & EU Delivery Countries

We deliver to the following countries:

UK, Ireland, Denmark, Austria, Belgium, Bulgaria, Cyprus , Czech Republic, Estonia, Finland, France (inc. Monaco), Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Orders are picked and packed Monday to Friday (excluding bank holidays). The cut off for getting your order despatched the same day is midday. If your order is placed after this time it will be picked and packed the following working day.

UK Orders

Delviery is free when you spend over £30. We send using a tracked delivery service.

Orders under £100 are sent out by Royal Mail Standard. You have the option to upgrade to Royal Mail Priortity (95% Next Day Deliery) or Royal Mail Guaranteed Next Day Delivery by 1pm.

Orders over £100 can be upgraded for free to Royal Mail Priority with 95% delivered Next Day (Monday to Saturday).

We also offer a Guaranteed Next Day by 1pm delivery option.

Expected Delivery Times

All deliveries are made Monday to Saturday.

Tracking your Order

Once your order is dispatched you will receive a shipping notification with your tracking reference number.

Royal Mail will collect your order and take it to the outbound depot where it will be sorted and scanned. This is when you can start tracking your order.

It will then head to the inbound mail centre for further sorting. It is scanned again at this point. It is taken to your local delivery office. It is scanned again at this point. You will also receive an SMS or email notification to let you know your order is on it's way.

Your local post office will deliver the parcel and scan it upon receipt of goods. If you are not in and your order can not be left safe it will be sent back to your local delivery office. They will scan it once it and you will be sent a notification to let you where your order is and if you would like to re-arrange another time for delivery or if you would prefer to collect it.

Once you have received your despatch notification with tracking code all further SMS or email notifications are handled by Royal Mail.

Orders outside the UK

Orders to countries outside the UK are sent by Royal Mail and national carriers as appropriate. A flat rate delivery charge of £5.99 applies. Expected delivery time is 3 to 5 working days after despatch.

We may split your order into two or more batches due to Royal Mail's insurance policies.

Delayed or Lost in the Post orders

Firstly our customer service team is on hand to handle any issues which may arise. We are a 5 star rated Google Certified Shop so you can be assured you will be well looked after.

Royal Mail is a very reliable service and it is very rare that anything is delayed or lost in the post. However if this ever does occur to your order please allow for the below:

For UK orders sent by Royal Mail Priority Tracked and Standard Tracked we are unable to make any enquiries into the whereabouts of your product until 7 working days have elapsed.

For UK orders sent by Guaranteed Next Day Delivery Before 1pm we are unable to make any enquiries into the whereabouts of your product until 5 working days have elapsed.

For orders outside the UK we are unable to make any enquiries until 20 working days have elapsed.

Ordered incorrectly or received an incorrect item

We try our very best to ensure your experience with us is a positive one. It is very rare that a mistake is made with an order, but if this does happen to you please contact us and we will rectify the mistake as quickly as possible with no cost to yourself.

If you have ordered an item incorrectly please contact us and we will direct you as to how to send the incorrect item back to us for a refund so you can purchase the correct item.

Damaged Item

We trust in our delivery service to deliver your order in an acceptable state. If this is ever not the case and you find you are in possession of an order which has been damaged in transit, please contact us and we will replace the damaged item and organise a free returns to send the damaged item back to us. We want you to enjoy your shopping experience with us!